How many devices are connected to your WiFi router? Try disabling WiFi on your other devices during a download.Keep your device close to (in the same room as) your WiFi router.Make sure that no other apps are running in the background, while a download is running.Don’t turn your device’s display off and don’t switch apps (or to the home screen) while a download is running.(HALion Sonic Selection > 1,8 GB Download Size, Neo FM and FM Classics > 25 MB Download Size each). Make sure that there is enough free disk space, at least 2 times the required download size, which is required for extracting the file.Hi are a few more recommendations if you encounter issues, downloading the instruments (espcecially HALion Sonic Selection): Looking forward to a prompt and effective resolution. Additionally, I will be creating a separate post to raise visibility for this matter. I am awaiting a timely solution and will be monitoring this forum closely. Awareness of other users encountering the same problem, with no apparent support acknowledgment.All VPNs deactivated, including Apple’s private IP setting, which did not resolve the issue.iPad restarted, without resolving the issue.Connected to a high-speed Cox Gigabit internet service.iPad Pro M2 with 1TB storage capacity, 300GB available.Yes, unforeseen issues can arise, but prompt and effective support is crucial and is a responsibility that cannot be overlooked.įor your reference, here are the details of my configuration and troubleshooting steps taken so far: Professional audio users like myself, who invest in your products, rightfully expect a level of service commensurate with their investment. I urge Steinberg Support to demonstrate your commitment to customer satisfaction and professionalism. The lack of acknowledgment and support from your team on this matter is disconcerting. The problem I’ve encountered seems to be widespread, as evident from the reports of other users experiencing the same issue. This approach ensures customer satisfaction and software reliability. A pop-up error message states that I lack sufficient storage space and instructs me to verify my connection – a perplexing directive given the ample available space and robust internet speed at my disposal.Īs a fellow app developer, I understand the intricacies of software issues and the potential for bugs however, I also prioritize addressing bug reports seriously. Additionally, I’m using a Cox gigabit connection, which affords me high-speed internet access.ĭespite meeting all the necessary hardware and connection requirements, I encountered an unexpected hurdle post-purchase. My iPad Pro (1TB model, with 300GB of free space) is equipped to handle these applications with ease. I recently invested in all the newly released instruments, anticipating an exciting addition to my audio production.
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